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Hotel San Pedro, presents the program CONFIDENCE TO THE TRAVELLER, program of prevention, hygiene, disinfection and sanitization, with the objective to guarantee the health of its guests and collaborators.

In San Pedro, we implement the most effective sanitary measures to offer memorable experiences in a safe environment, from the arrival of our guests, clients and collaborators, contemplating public areas, elevators and even the room, following the recommendations of official organizations such as the Government of Mexico, the Ministry of Health, the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), among others. Undoubtedly, these protocols will be key to resuming operations and facing this new normality.

All employees are trained in prevention, hygiene, disinfection and sanitation protocols, giving priority to hand washing, healthy distance, constant cleaning of work spaces and equipment, as well as the necessary accessories for their safety and that of those around them. These protocols include meeting spaces.

The 'TRUST IN TRAVELLERS' programme includes the following protocols:

Check in & Check out

Installation of protective acrylics in each of the registration stations, to avoid direct contact with each of our guests and each guest will receive a kit with protection and hygiene products. (Facemask and gel)


Derived from the alliance with 3M, new prevention, hygiene, disinfection and sanitation protocols were created that include the following aspects for greater protection, safety and confidence of all guests:

1. Thorough cleaning of all spaces: corridor, carpets, floors, table, bureau, chair, sofa, bed, bathroom and shower.

2. Sanitation with 3M products approved against SARS-CoV-2 by the EPA.

3. Misting of the entire room. The new prevention, hygiene, disinfection and sanitation protocol includes three steps to ensure greater guest protection, safety and confidence

Food and drinks

In the restaurant, the capacity of diners is reduced, applying healthy distance between the tables and the number of people at each one. The service of (take away) is implemented and temporarily all the services of buffet will be removed, guaranteeing a greater protection in the food of the guests.

The hotel has the highest standards and certifications in the handling of food and drinks, as the “Punto Limpio®” and "Safe Travels®"

To avoid using the physical menus, the restaurant will post the menu in visible places to avoid contact.

Increase in the frequency of cleaning and disinfection of public areas: reception, doors and corridors, elevators, with clear signs to respect the healthy distance.

Swimming pool

The pool will have a maximum capacity and the beds will be separated to ensure a healthy distance between guests. The frequency of disinfection will also be increased.


The hotel maintenance collaborators are responsible for the correct operation and hygiene of the air conditioning equipment, supply and correct application of all the products that are part of the program ''Trust in Travellers''

Valet parking

Complementing your safety, the valet parking staff will be responsible for sanitizing your vehicle during your stay at the hotel.

Flexible reservation policy

All reservation channels are open to flexibly reschedule changes up to 24 hours in advance.

WTTC Safe Travels

Hotel San Pedro Puebla

The WTTC has created new global "Safe Travels®" protocols for use by the Travel & Tourism industry, and as best practice guidelines to help restart and accelerate the industry's recovery from the COVID-19 crisis. For more information click here.

''Punto Limpio'' Quality Seal

Hotel San Pedro incorporates the Punto Limpio® quality seal of Sectur Federal, which aims to promote the incorporation of good hygiene practices in the management models of micro, small and medium-sized tourism companies, in order to protect the health of their clients, workers and communities. If you want to know more information click here.

SME Health Safety Protocol